The Leonora Group — Terms and Conditions

Last updated: September 15, 2026
Registered Business: The Leonora Group B.V.
Address: Amerigo Vespucciweg 84, 1363KJ Almere, Netherlands
KVK Number: 97359769
Website: www.theleonoragroup.com
Contact: contact@theleonoragroup.com

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1. Who These Terms Apply To

These Terms and Conditions apply to all services provided by The Leonora Group ("we," "us," "our") — including consulting, training, workshops, coaching, and use of our website. By booking a service or using our website, you ("you," "client") agree to these terms.

We work with both businesses and individual consumers. Sections 4 and 4b below apply differently depending on which you are, because Dutch and EU consumer law gives individuals rights that businesses don't have and that we cannot contract around.

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2. Our Services

We provide business consultancy, coaching, and training to individuals and organizations, in the Netherlands and internationally. We deliver services in person or online, priced hourly, as a flat fee, or on a percentage basis (e.g., a share of profit increase).

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3. Quotes and Pricing

• We price work hourly, as a flat fee, or as a percentage (e.g., of profit increase).

• Quotes aren't binding until we confirm them in writing.

• Prices exclude VAT/BTW unless we state otherwise.

• A deposit or full payment is required to confirm any booking (see Section 5).

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4. Booking, Payment and Cancellation — Business Clients

This section applies if you're booking as a business, not as an individual consumer.

4.1 Booking and payment
Your booking is confirmed once we receive payment (or an agreed deposit — see Section 5). This holds your reserved time and, for cohort-based programs, your seat.

4.2 Cancellation fee schedule
If you need to cancel or withdraw from a confirmed booking, the following applies, based on notice given before the agreed start date:

• 30+ days' notice: no charge; any payment made is refunded in full.

• 14–29 days' notice: 50% of the total fee is retained.

• Under 14 days' notice, or after the service/cohort has started: 100% of the total fee is retained.

This reflects that we reserve your time and capacity from the point of booking, and turn away other work to hold it — the fee compensates for that reserved capacity, not only for hours already worked.

4.3 No-shows
If you don't attend a scheduled session without prior notice, the full fee for that session is retained and no rescheduling is offered.

4.4 Rescheduling
We allow one free reschedule per booking, provided you request it more than 14 days before the original start date. Further rescheduling requests are treated as a cancellation under 4.2.

4.5 Cohort-based programs (e.g., The Leverage Shift)
Once a cohort's start date has passed, or your first session has taken place, your booking is non-refundable and non-transferable, regardless of continued attendance.

4b. Right of Withdrawal — Individual Consumers Only

If you're booking as an individual for personal (non-business) use, Dutch and EU law give you the right to cancel your order within 14 calendar days of booking, without giving a reason, and to receive a full refund. This right exists regardless of Section 4 and cannot be limited by these terms.

If you want us to start before the 14 days are up, we can only do so if you actively confirm, before we begin:

• that you want the service to start immediately, and

• that you understand you'll lose part or all of your right to a refund once we've started, in proportion to the work already delivered.

We capture this confirmation as an active opt-in at booking (e.g., a checkbox), not as a clause you're assumed to have read. The same applies if we send you digital materials as part of the service: we treat your withdrawal right as waived only where you've actively confirmed, before we send anything, that you want immediate access and understand this waives your cancellation right.

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5. Payment Terms

• Bookings are confirmed on receipt of a deposit or full payment, as specified in your quote.

• Where an invoice is issued after service delivery, it is due within 14 days of the invoice date unless agreed otherwise in writing.

• Late payments incur statutory commercial interest (wettelijke handelsrente) and may incur administrative fees.

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6. Intellectual Property

All materials, methods, frameworks, training content, and strategies we provide remain our exclusive property. You may not copy, distribute, share, or reuse them without our prior written permission. This applies whether or not payment is complete, and survives the end of our engagement.

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7. Using Our Website

When you use our website, you agree not to:

• Misuse it or try to disrupt it

• Reproduce our content without permission

• Post harmful, illegal, or offensive content

We use cookies to improve your experience — see our Privacy Policy for details.

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8. Confidentiality

We keep your information confidential, and expect the same from you. We won't disclose sensitive information you share during our work together without your explicit consent, except where the law requires it.

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9. Limitation of Liability

We aim to deliver high-quality work, but we can't guarantee specific results. Our total liability for any claim arising from a service is limited to the total fees you paid us for that specific service or engagement. We're not liable for indirect, incidental, or consequential damages. Nothing in these terms limits our liability for intent, gross negligence, or death or personal injury, where such limitation isn't permitted by law.

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10. Governing Law

Dutch law governs all agreements with The Leonora Group. Disputes go to the competent court in Amsterdam. Where you are a consumer resident in another EU country, mandatory consumer protections of your own country of residence continue to apply, and you may also be entitled to bring proceedings in your own country's courts.

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11. Changes to These Terms

We may update these Terms and Conditions. The current version is always available on our website. For clients in an ongoing program, we'll notify you directly of any material change that affects your booking.